How is the fee actually set?
On the first call we establish the scope — countries, years, entities, filings — and quote a fixed fee for it in writing. If the scope changes we re-quote before continuing, and nothing is filed until you have approved it.
Can you work with my existing accountant?
That is how most of these engagements run. They keep the domestic file, we take the cross-border piece, and the boundary is agreed in writing so nothing is done twice or missed.
How do I move my tax file to a new accountant mid-year?
Ask the outgoing firm for the source documents and the filed returns for each country, not a summary. What matters most in a cross-border file is the carry-forward detail: cost bases, undepreciated balances, losses and credits carried forward, and elections already made. Those usually live in working papers rather than on the return, and they are what the next year depends on. We write to the previous preparer with a specific list, reconstruct from your own records anything that does not come back, and then tell you in writing which figures we were able to verify and which we had to rebuild before anything is filed.
What should my old accountant hand over when I leave?
Your own records are yours: source documents, statements, slips and correspondence with the tax authorities. Working papers prepared by the firm generally are not, although most will release the schedules a successor needs. The practical list is the filed returns for each country for the open years, the assessment and reassessment notices, any authorisations still in place, the carry-forward schedules and copies of every election filed. Ask for the elections specifically. They are the item most often left behind, and an election made in an earlier year quietly governs how the current one has to be reported.
My accountant filed my Canadian return but never my US one?
That is the most common reason a file arrives here. A preparer who is competent on one side treats the other country as somebody else’s problem, and nobody is checking whether the two returns describe the same income on the same basis. The first job is not preparation. It is establishing which years are genuinely outstanding on each side, and whether the returns already filed took positions that the other country’s return contradicts. Until that is mapped there is little point preparing anything new, because a fresh return built on an inconsistent earlier year inherits the inconsistency.
Is it worth changing accountants when my return is already late?
Lateness is an argument for moving sooner rather than later. An overdue return does not improve while a preparer who is avoiding it holds the file, and the routes for coming forward voluntarily tend to narrow once a tax authority has written to you. What changes with a new preparer is sequencing: establishing the whole picture across both countries first, deciding the order the years are filed in, and choosing the disclosure route before anything is submitted. Filing one late year on its own can close off the route that would have covered all of them together.
Why does my accountant keep changing the fee after work starts?
Usually because the engagement was priced before anyone knew what was in the file. Cross-border work has a wide spread. The same job is an afternoon or a fortnight depending on how many years are open, how many accounts there are, and whether the earlier positions can be relied on. Our answer is to scope first and price afterwards. You get a fixed fee agreed in writing before work starts, covering a defined list of returns and forms for defined years. Where something genuinely new surfaces it is quoted as its own piece of work before it is done, not added at the end.
Can I get a second opinion before I change firms?
Yes, and it is often the cheaper order of events. A review of the last filed years is a defined piece of work. We read the returns for each country side by side, check that the same income and the same cost bases are described consistently, and identify any form the facts appear to require that the file does not contain. You then have something concrete, a written note of what we would do differently and why, to take back to your existing accountant or to act on. Nobody has to change firms for that to be useful. The number is +1 (416) 619-0068.
I work remotely from another country for a company back home — who taxes me?
Usually the country you are physically in, because employment income is generally sourced where the work is done, with your residence country taxing it as well if you are resident there and giving credit. Three things follow: your employer may acquire withholding and social security obligations where you sit, a treaty tie-breaker may be needed if both countries call you resident, and a short trip that becomes a long stay can cross a residence threshold nobody was watching. See remote workers and digital nomads.
Which countries have a tax treaty with the United States?
Around sixty, including Canada, the United Kingdom, India, Australia and most of western Europe — but the list matters less than the terms, because each treaty caps rates and allocates income differently. Two countries with treaties can produce opposite answers on the same pension or the same royalty. What decides your position is the specific article covering your income type. See our country guides.