How is the fee actually set?
On the first call we establish the scope — countries, years, entities, filings — and quote a fixed fee for it in writing. If the scope changes we re-quote before continuing, and nothing is filed until you have approved it.
Can you work with my existing accountant?
That is how most of these engagements run. They keep the domestic file, we take the cross-border piece, and the boundary is agreed in writing so nothing is done twice or missed.
Can I see a finished file like mine before I hire anyone?
That is what this page is for. Each write-up states what the client arrived with, what the work consisted of, and what was filed or documented at the end. Details that could identify a person are removed, and nothing is added to make a file look tidier than it was. Read the two or three that sit closest to your own facts, then ring the number on this page and say which one you recognised. It is a faster start than describing your situation from scratch, and it tells us early whether your file is one we should take.
How do you publish a case study without identifying the client?
Names, employers, cities and dates come out first. What stays is the mechanism: the provision that governed the outcome, the order the work ran in, and the document that closed it. A cross-border file is recognisable by its shape rather than by its amounts, so a reader in the same position can usually tell within a paragraph whether it matches theirs. Where a figure would identify someone, or where we cannot evidence it, it is left out entirely rather than rounded into something vague. Clients are told before anything from their file is described in public.
Why do two people with the same income pay different tax?
Because residence, treaty position and the source of each item of income are decided separately from the amount. One person may be resident in a country under its domestic rule and non-resident under the treaty tie-breaker; another may hold the same passport but have severed different ties on leaving. A payment that is employment income in one country can be pension or business income in the other, and the country with first taxing rights changes with it. That is why the first conversation is about facts and documents rather than totals, and why a quote cannot sensibly be given before the position is identified.
Do you write up the files that did not go well?
Yes, where the client agrees to it, because those are the ones with something to teach. A file that arrived after a deadline had passed, or where a document simply did not exist, ends differently from one that arrived early, and pretending otherwise would make every write-up on this page useless. What we do not publish is an outcome presented as a saving, because the comparison it implies — what some other adviser would have done — is not something anyone can evidence. The write-up says what was filed, what was documented, and what was still outstanding at the end.
Is a published case useful if my facts are slightly different?
Usually, but as a map of the questions rather than of the answer. The value is in the order of work: what had to be established before anything could be filed, which document the position depended on, and where the file could have gone wrong. Copy the conclusion and you will very likely apply a rule that does not govern your facts, since most cross-border outcomes turn on residence and timing rather than on the type of income. Read the write-up for the questions it asks, bring your own documents, and let the position be established on those.
Which cross-border cases end up on this page?
The ones that are finished, that a client has agreed we may describe, and that answer a question we are asked repeatedly. Files still in progress are not written up, because the outcome can still change and a published half-file is a claim rather than a record. We also leave out anything whose facts are so narrow that no reader could apply them. Where the same situation appears again and again it is written once and kept current, and the adviser who ran it is named, so a reader can put the question to the person who did the work.
How do I actually stop being taxed twice?
In this order. Fix your residence under each country's own rules, and if both claim you, apply the treaty tie-breaker. Identify where each type of income is sourced. Read the article that covers that income type, because it decides who taxes and at what maximum rate. Then claim the relief on the residence-country return, with proof of the foreign tax. Most of the tax people lose to double taxation is lost at the last step, not the first. See how double taxation is relieved.
What happens if the two countries disagree about which of them can tax me?
The treaty has a procedure for exactly that. You apply to the competent authority in your residence country, which takes the case up with its counterpart, and the two negotiate a position that removes the double taxation. Some treaties add binding arbitration if they cannot agree. It is slow and it runs on documents, so the practical work is preserving the record and filing protective claims while the clock runs. See our treaty work.