How is the fee actually set?
On the first call we establish the scope — countries, years, entities, filings — and quote a fixed fee for it in writing. If the scope changes we re-quote before continuing, and nothing is filed until you have approved it.
Can you work with my existing accountant?
That is how most of these engagements run. They keep the domestic file, we take the cross-border piece, and the boundary is agreed in writing so nothing is done twice or missed.
What does a fixed fee agreed in writing actually cover?
It covers the work described in the engagement letter, and the letter is written after the scope conversation rather than before it. That order matters. A number quoted before anyone has looked at your documents is a guess that will be revised, which is how clients end up with a bill they did not expect. So the first conversation is about facts: which countries, which years, what has already been filed and what has not. The fee follows from that and is then fixed. If something genuinely new appears — an account nobody mentioned, a year nobody knew was open — it is quoted separately and agreed before any further work is done.
Will you tell me if I do not need your help?
Yes, and it happens often enough to be worth saying. A fair proportion of the people who ring have a straightforward return in one country and a worry that turns out not to reach them. Being told that plainly is a better outcome for everyone than an engagement that produces a filing nobody needed. The judgement we are paid for is which rule governs a situation, and sometimes the honest answer is that no special rule does. That assessment is made in the first conversation, before any engagement letter is written and before any fee is agreed.
What kind of work do you turn down?
Work we would be learning on at a client's expense, and work where the client wants a position the facts will not carry. The first is a matter of scope: a practice built around cross-border files should say so when a question sits outside that, rather than take it and read up. The second is harder, because the client usually believes what they are telling us. If a claimed treatment depends on facts that cannot be evidenced, the file is either rebuilt on facts that can be, or we do not act. A position that collapses when it is looked at costs more than the fee ever saved.
What if my file turns out to be bigger than quoted?
Then the original number stands for the work it described. The scope conversation exists so that the surprises are found before the fee is set, not after, and the cost of missing something in that conversation is ours rather than yours. Where genuinely new facts appear — a second country, a set of years nobody had mentioned, an entity that changes the analysis — that is a separate piece of work with its own written fee, agreed before it is started. What does not happen is an invoice that has grown quietly because the work took longer than we expected.
Why will you not just answer my question by email?
Because the answer usually depends on facts that were not in the email. Cross-border questions turn on residence, on dates, on what a contract actually says and on what has already been filed elsewhere — and a one-line reply given without those is the sort of advice people act on and later regret. Short questions do get short answers where the answer is genuinely short. Where it is not, we will say what the answer depends on and what would need to be seen. That is a more useful reply than a confident one that turns out to have been about somebody else's situation.
Who is accountable if the advice I relied on is wrong?
A named person, and you are told who before the work starts. Files here are prepared by one adviser and read by a second before anything is filed, and the second reading is a real one, with the authority to send the file back. Publishing a reviewer's name on a page is the same commitment made in public: it makes the work attributable rather than institutional. If a position we took is challenged, the reasoning behind it is in the file, written at the time, which is what makes it defensible. Advice nobody will put their name to is worth what it costs.
What is a totalization agreement and how do I use one?
A social security agreement that stops you contributing to two systems for the same work, and lets periods in both count towards benefit eligibility in either. Which system you stay in depends on the agreement's rules for your situation — a seconded employee usually remains in the home system for a set period, a locally hired one usually joins the host system. You evidence it with a certificate of coverage obtained before or shortly after the assignment starts. See certificates of coverage.
I work remotely from another country for a company back home — who taxes me?
Usually the country you are physically in, because employment income is generally sourced where the work is done, with your residence country taxing it as well if you are resident there and giving credit. Three things follow: your employer may acquire withholding and social security obligations where you sit, a treaty tie-breaker may be needed if both countries call you resident, and a short trip that becomes a long stay can cross a residence threshold nobody was watching. See remote workers and digital nomads.