How is the fee actually set?
On the first call we establish the scope — countries, years, entities, filings — and quote a fixed fee for it in writing. If the scope changes we re-quote before continuing, and nothing is filed until you have approved it.
Can you work with my existing accountant?
That is how most of these engagements run. They keep the domestic file, we take the cross-border piece, and the boundary is agreed in writing so nothing is done twice or missed.
Which of your offices would handle my cross-border file?
Which office suits you depends on where your records and your filing obligations sit rather than on where you live. There are offices in India, the United States, Canada and the UAE, and a cross-border file frequently touches two of them. Where a meeting helps, and it usually does at the start of a complicated matter, it is worth arranging one. Between meetings, documents are exchanged through secure cloud software and returns are signed electronically, so the file does not wait on the post. The first thing to settle is which country's return drives the timetable, because the other is generally built from it.
How do I send tax documents to an accountant securely?
Through the secure workspace set up for your file rather than as email attachments. Email is convenient and it is the wrong place for a passport page, a bank statement or an identification number, because copies persist in several mailboxes and neither party controls them all. The workspace also keeps the file in one order, which matters when a return is built from documents in two currencies and two tax years. Name the files plainly as you upload them. An adviser reading a folder of scans named by the scanner has to open every one of them to find the slip they need.
What should I have ready before the first call about a cross-border return?
Three things make the first conversation useful. The dates: when you arrived, left or changed status, and what happened to the home, the bank accounts and the employment on each side. The income types: employment, rental, business, investment and pension, each with the country it came from. And any letters already received from a tax authority, in full, including the ones that look like form letters. With those, the residence question can usually be narrowed on the call and the scope written afterwards. Without them, the call becomes a description of the tax system, which you can read anywhere.
Can I speak to the person who will actually prepare my return?
Yes, and it is worth insisting on that wherever you go. On a cross-border file the decisions that matter, meaning which country taxes what, which treaty article applies and what has to be reported where, are made by whoever builds the return, and information passed through an intermediary loses the detail that changes those answers. Ask who is named on your file and what they have handled like it. The fee is agreed in writing before work starts, and the person who agrees that scope with you is the person answering for it.
Does the time difference between countries slow down a tax file?
Less than the documents do. What holds a cross-border file up is almost always a statement from an institution abroad, a foreign assessment that has not been issued yet, or a certificate that must be requested rather than downloaded. Those have their own timetables and no amount of correspondence shortens them. The remedy is ordering: ask for the slow documents at the start of the engagement rather than when the return is otherwise ready. Where a filing date on one side depends on a figure coming from the other, that dependency is identified when the scope is written.
Do I need an accountant in each country or one firm for both?
One file, prepared with both systems in view, is usually less risky than two preparers who never speak. The failure mode with separate advisers is not incompetence; it is that each applies its own country's default and neither owns the interaction. A credit gets claimed on one return for tax the other return has not finalised, or an item is reported in both places because each assumed the other would not. Where a local specialist is genuinely needed, the sensible arrangement is one adviser holding the whole position and instructing the other, with the figures reconciled before either return is filed.
Is the sale of foreign property taxable where I live?
For a resident, yes — worldwide gains are taxable, and the gain is computed in your own currency, so the exchange rate at purchase and at sale changes the number even when the local-currency price did not move. The country where the property sits usually taxes it too, often with a withholding or clearance step before closing, and that tax becomes a credit. A principal residence relief may apply to a home abroad on the same terms as one at home. See principal residence and foreign property.
What is a totalization agreement and how do I use one?
A social security agreement that stops you contributing to two systems for the same work, and lets periods in both count towards benefit eligibility in either. Which system you stay in depends on the agreement's rules for your situation — a seconded employee usually remains in the home system for a set period, a locally hired one usually joins the host system. You evidence it with a certificate of coverage obtained before or shortly after the assignment starts. See certificates of coverage.