How is the fee actually set?
On the first call we establish the scope — countries, years, entities, filings — and quote a fixed fee for it in writing. If the scope changes we re-quote before continuing, and nothing is filed until you have approved it.
Can you work with my existing accountant?
That is how most of these engagements run. They keep the domestic file, we take the cross-border piece, and the boundary is agreed in writing so nothing is done twice or missed.
How can I check a tax firm's claims before I hire them?
Ask for finished work rather than testimonials. A firm that will show you what arrived, what was filed and what the engagement cost is making a claim you can test; a firm that will only show you praise is not. Read one published file end to end and see whether the reasoning holds together — whether the position taken is explained, whether the documents relied on are named, whether the outcome follows from the work described. Then ask who reviewed it. If the answer is a department rather than a person, you have learnt something. Our fee is agreed in writing before any work starts, which is the other thing you can check in advance.
Are the published files real engagements or marketing examples?
They are real engagements, written up after they closed and stripped of anything that could identify the client. That means no names, no employers and no distinguishing detail about the person. What stays is the part that is useful to a reader in the same position: what the situation was when it arrived, which rule turned out to govern it, what had to be gathered, in what order the work was done, and what the engagement produced. If a file went badly, or a position we took was later argued with, that is the sort of thing worth publishing too. A write-up that only ever ends well is an advertisement.
Why publish what a piece of tax work cost?
Because price is the question most people are actually asking and the one most firms answer last. An hourly rate tells you very little: it is a unit, not a total, and the total depends on facts you do not yet know. Publishing the fee attached to a finished file tells you what that shape of work came to, so you can see whether your own situation is near it or nowhere near it. It also disciplines us. A fee agreed in writing before work starts has to be arrived at honestly, because the scope conversation is where the number is decided and there is no later stage at which it can be revisited quietly.
Can I see a finished cross-border file before I engage?
Yes. That is what this page is for. Pick the write-up closest to your own circumstances and read it as though you were the client in it. The useful test is whether you can follow why one rule applied rather than another, because that judgement — not the arithmetic — is where cross-border files are won and lost. If nothing published here matches your position, say so when you ring. It is more useful to hear the facts of an unusual file than to have someone read you a page you have already read. The number is +1 (416) 619-0068.
What should media coverage tell me about an accounting firm?
Very little on its own. Coverage records that a journalist wanted a comment, not that a firm files well. What is worth reading is the substance of the comment. If an adviser quoted in a piece explains a mechanism — why a withholding is calculated on a gross amount rather than on a profit, say, so that it routinely exceeds the tax eventually due — that is a signal about how they think. If the quote is a slogan about service, it is not. Treat press mentions the way you would treat a reference: useful for what the person said, not for the fact that they were asked.
Do you publish files where the outcome disappointed the client?
Yes, where there is something to learn from. Some positions are simply not available, and the honest work is documenting why, so that the filing is defensible if it is looked at. A file that ends with a correct return and a bill the client did not want is still a finished file, and reading one tells you more about how a practice behaves under pressure than a run of comfortable ones does. It also sets expectations properly before you engage. The worst outcome in this work is a client who discovers late that the answer was never going to be the one they were hoping for.
What happens if the two countries disagree about which of them can tax me?
The treaty has a procedure for exactly that. You apply to the competent authority in your residence country, which takes the case up with its counterpart, and the two negotiate a position that removes the double taxation. Some treaties add binding arbitration if they cannot agree. It is slow and it runs on documents, so the practical work is preserving the record and filing protective claims while the clock runs. See our treaty work.
Do I get credit for all of the foreign tax I paid?
Only up to your own country's tax on that same income, and only for tax you were legally obliged to pay. Two consequences follow. Living somewhere that taxes you more heavily than your residence country does leaves an excess that becomes a carryover rather than a refund. And withholding suffered above the treaty rate is not creditable — the route back to that money is a refund claim in the country that took it. See claiming the credit.